FAQ’s
- Contact us – Via the quotation form or call 0402 706 006 to organise a site visit. In most circumstances we will require a site visit.
- Site visit – We will identify the scope of work, help select colours and products, and provide recommendations to achieve the best result.
- Receive a Quote – We will then email you a detailed quote within 24hrs. If you don’t receive a quote, check your junk mail folder or contact us and we can resend it.
- Quote acceptance – If you’re happy to proceed let us know and pay the deposit.
- Schedule job – Once your deposit is confirmed we will contact you with details regarding scheduling.
- Commence work – Job is started on time and executed as per quote.
- Job completion – Job is finished on time and your premises is left clean.
We most commonly use low VOC (Volatile Organic Compounds) painting products which don’t impact indoor air quality. In some circumstances we may be required to use solvents which are not Low VOC and will require the interior of your home to be aired out once the paint has dried.
Yes, there will be dust as most jobs require sanding to improve paint adhesion, but dust is kept to a minimum as we use professional grade dust extractors (vacuums) whilst sanding.
If you are sensitive to odors and dust we recommend you limit your exposure to the area we are working in, otherwise we are happy to have clients around while we transform your home.
We only use premium paint ranges from leading brands: Haymes, Resene, Dulux, Wattyl and Taubmans. We will specify what paint we will use in your quote.
We highly recommend using Haymes Paint not only because we believe it is a superior product, Haymes is a Victorian owned company manufacturing in Ballarat. Supporting local is one of our values.
Though we highly recommend Haymes, we are happy to work to clients preferences or specifications.
The following factors that impact pricing:
- Condition of existing surfaces. Preparation work can be the most costly factor, as removal of failed coatings and other repairs are labour intensive.
- Access to areas required to be painted.
- Amount of material required.
- Painting system (painting system is a reference to the combination of paint products used to warrant lasting results) to be executed.
We attempt to identify all items that are beyond our scope of repair during initial consultation.
However, during the process of painting, we go over every detail of your home and could find extensive damage that was not visible. For example; extensive wood rot and rusted through downpipes/gutters/flushing are the most common items.
If this occurs, we will bring this to your attention and advise on how to proceed.
Our typical hours are Monday to Friday from 7:30-4:00. At times we may be required to work extended hours or work on Saturdays to meet deadlines.
Yes! Whether we are on the interior or exterior of your home or property, we use a variety of products to protect from paint splatter or overspray. Ramboard, masking paper, masking plastic, tape and drop sheets are used to cover floors, windows, plants and anything else that is required to be protected.
Prices vary because painters’ processes vary. Attention to detail and quality requires time which correlates to increased costs. Surface preparation is generally the most labour intensive aspect of the job and is also where painters have varying levels of appreciation.
During quoting consultations be sure to ask plenty of questions and check details are included in your quote.
Contact us as soon as you are aware of a fault and we will coordinate an inspection and repair. In most instances we are able to repair during inspection.
We recommend sleeping in freshly painted rooms the day after we finish our work. In this way you can air out your room overnight and allow for some curing time. Depending on the weather, paint can take up to 7 days to cure and strengthen.
Any furniture we move will be moved back before we leave.
Before booking in your job we take a deposit as outlined in your quote. This is to cover material expenses. The difference is due on completion and is expected to be paid on time.